Irving, Texas, saved millions as a result of Lean Six Sigma
The program uncovered inefficiencies in operations and improved teamwork, city manager says.
City Manager Tommy Gonzalez began implementing the Lean Six Sigma program in Irving, Texas, in 2006. As a result of eliminating unnecessary steps in city operations, he says the city is performing services more quickly, departments are working cooperatively, and morale is higher among city employees. American City & County Contributing Editor Jennifer Grzeskowiak spoke with Gonzalez about the effects Lean Six Sigma has had in Irving.
