Article
Delivering sky-high results
Struggling to maintain a decentralized procurement system, the Raleigh-Durham (N.C.) Airport Authority (RDU) began to experience delays and inadequacies in its processes and to discover gaps in spend resulting from disorganization and insufficient communication. With purchasing functions disbursed along multiple routes across multiple departments, RDU suffered a range of issues, such as an overall sluggish procurement cycle, an overwhelming number of assigned approvers and purchase order requestors, and a misunderstanding of approval paths by employees....
