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The ROI of 311 Citizen Request Management Technology
In recent months, local governments have realized that providing the best citizen experience means having easy-to-use online citizen services.
These online experiences provide convenience and safety, but they can also provide a deeper level of personalization and trust. Local governments are also realizing the pressures to cut costs, stretch budgets, and find efficiencies, so the process of establishing quality online citizen services may seem like a large undertaking.
One impactful strategy is implementing a 311 and citizen request management (CRM) software and employing efficient processes to leverage its automation.
Download our white paper to learn more about how CRM technology can help:
- Streamline administrative and field worker efficiency
- Optimize resources
- Strengthen citizen trust and satisfaction
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