Commentary The value of putting data at the center of your operations 26th July 2021 When our team at Pima County, Ariz., formed the Department of Analytics and Data Governance in January of 2018, the goal was simple: modernize our data operations so that our leadership could make faster, more informed decisions to better serve our nearly one million residents. We knew we were sitting on this treasure trove of […]
Commentary Optimizing the citizen experience with interactive portals and one-door entry policies 23rd July 2021 IT leaders are rethinking citizen communications as the pandemic has led constituents to use hundreds of services online. From employment-related information to updates on the pandemic’s impact on communities, residents are hungry for information that is often culled from numerous sources including federal, state and local organizations, hospitals, insurance companies and more. As these services […]
Commentary When it comes to autonomous vehicles, it’s time municipalities got into the driver’s seat 22nd July 2021 As the host of the “Connected and Autonomous Vehicles 101 National Roadshow,” I have conducted seminars for planners, city administrators and municipal employees in many metro areas around the country. The one thing that everyone who attends these seminars wants to know is: while we wait for self-driving cars, what should municipalities, counties or MPOs […]
Commentary Can this new technology make planting trees an affordable way for cities to clean-up contaminated sites? 21st July 2021 Cleaning up contaminated sites can get messy for municipalities. Local governments are constantly struggling with industrial contamination sites and how to appropriately—and affordably—clean up the land. Even when these pollutants fall on private land, the public agencies with oversight still bear the negative effects as that contaminated land could stymie future development for years. These […]
Commentary Cybersecurity questions every local government should ask its vendors 20th July 2021 Recently, I took my kids to a Cubs game at Chicago’s Wrigley Field. In the front of our section there was a fan dressed in the opposing team’s gear. I’ll call him “Steve.” Multiple times each inning, Steve would stand, turn to the section and tauntingly gesture like an umpire when events of the game […]
Commentary As the workforce emerges from a year online, telework can be leveraged for talent retention 20th July 2021 With much of the government sector returning to an office following a year of remote work, municipal employees are rethinking priorities and reconsidering what they’d like that office environment to look like. Among the concrete recommendations that municipal employers can take to entice talent moving forward, flexible work hours and remote work opportunities rank high, according to […]
Commentary Defending and understanding city and county digital infrastructure—Congress takes a serious look 20th July 2021 The invite that came out of the blue that was both surprising as it was timely. I was invited to testify before the U.S. House Committee on Oversight and Reform’s Subcommittee on Government Operations. Joining me were key representatives from NASCIO, Code for America, and the Center for Digital Government—four of us in all. The […]
Commentary The Kansas Transportation System moves to modernize its transportation infrastructure 16th July 2021 The Kansas Department of Transportation (KDOT) is beginning an innovative program to maintain and modernize the state’s transportation infrastructure over the next 10 years. The Eisenhower Legacy Transportation (IKE) Program is focused on flexible and responsive investments to meet the shifting needs of residents, address safety concerns and keep pace with the accelerating rate of […]
Commentary Three ways city leaders can work locally to fuel the talent pipeline in cybersecurity 16th July 2021 The demand for talent in the cybersecurity sector is growing at an exceptional rate after 2020 broke records in terms of data lost in breaches and the number of cyberattacks on companies and government agencies. According to Cybersecurity Ventures’ 2019/2020 Cybersecurity Jobs Report, the world is bracing for 3.5 million unfilled positions in the industry […]
Commentary Fiber broadband: Success in the city 15th July 2021 Measuring success requires at the very least, planning, but also an evaluation of five key points: schedule, quality, cost, stakeholder satisfaction and performance against the business case. So, when a fiber broadband project, with mayoral and community support, to deliver the best quality high-speed internet access is born, it is no exception to the criteria […]
Supercharge your ERP: How ERPs and Purpose-Built Solutions Work Together to Future-Proof Your Digital Strategy 15th May 2023
Mechanizing the Mop: How modernized floor cleaning technologies are delivering powerful competitive advantages 25th April 2023
Mind the Development Gaps: Keep Growth on Track by Aligning Planning, Zoning, Permitting, Licensing, and Enterprise Asset Management 19th April 2023
Young Leaders Episode 4 – Cyril Jefferson – City Councilman, High Point, North Carolina 13th October 2020
Young Leaders Episode 2 – Christian Williams – Development Services Planner, Goodyear, Ariz. 1st July 2020