Commentary Lessons from your friendly neighborhood public service employees 11th June 2021 Much has been said and written about the stressful challenges imposed on commercial contact centers as result of the COVID-19 pandemic. However, one class of contact centers that has not gotten a lot of attention and arguably has been more heavily impacted by the pandemic are contact centers that serve state and local governments. Citizens […]
Commentary How local governments can get ahead of the infrastructure wave: Strategies to mitigate risk 8th June 2021 Over the next few years, infrastructure projects are expected to take off. Public owners (local governments) will build new highways and bridges, mass transit networks and buildings; they will modernize existing energy systems and more. With any major construction project comes two primary concerns: delivering the project on time and within budget. These concerns are […]
Commentary Prioritizing rapid restore leads to stronger ransomware attack recovery 7th June 2021 Citizens across the country are feeling the effects that a ransomware attack can have on society. Between the Colonial Pipeline attack that caused gas shortages on the East Coast, the D.C. Metro Police Department attack that released personal information of employees, and the Oldsmar Water Hack that could have devastated Florida drinking water, many now […]
Commentary Why health care should never go “back to normal” 7th June 2021 Throughout the COVID-19 pandemic, there has been an overwhelming focus on “getting back to normal.” Our collective desire to return to normalcy was evident just a few weeks ago when the CDC issued updated guidance on mask wearing for vaccinated individuals. State and local governments immediately began dropping mask mandates, reflecting a desire to go […]
Commentary How government workers can stay efficient with a DMS 4th June 2021 Cities and communities attribute a large part of their success to the hard-working individuals behind the scenes. These individuals are faced with a wide range of responsibilities. And because of this heavy work, government work can often be draining. Government workers have to work efficiently to make sure all their programs and initiatives are running […]
Commentary Ultrafast electric vehicle charging will propel local governments into the future 4th June 2021 President Joe Biden has included electric vehicles (EVs) as a central pillar of his plan to rebuild America. His proposed $2.6 trillion infrastructure bill would spend $174 billion to build a clean, domestically-powered transport network built to support EVs. The president correctly sees this transformation as essential to the country’s future prosperity and security. The […]
Commentary Transforming the citizen experience with a public sector customer-centric digital strategy 2nd June 2021 Since the COVID-19 pandemic there has been immense change for public sector agencies and their employees. State governments were required to quickly shift how and where they provided services to constituents. Processes that were once done manually and in person had to convert quickly to online as shelter at home and social distancing mandates rolled […]
Commentary How terminal emulation can support municipal IT in a post-COVID world 1st June 2021 It may not be possible for years to know how thoroughly the COVID-19 pandemic changed our way of life. In the government IT sphere alone, the crisis was incredible. Not only were technology operations interrupted, but also demand for government services reached unprecedented levels. Hundreds of millions of Americans were hurting, and they needed support, […]
Article The pandemic has led to big adjustments in procurement staffing in governments 26th May 2021 The COVID-19 crisis has greatly affected government purchasing staffing levels and workloads, says Gianluca Cairo, industry principal, public sector for Ceridian, which offers human capital management software that helps organizations’ workforces adapt and evolve. “The public procurement space is unique in that it has a blend of front-line workers and back-office employees, so it posed […]
Commentary Three ways counties are driving innovation through SaaS-based grant management 24th May 2021 Since the COVID-19 pandemic hit, county governments have drastically shifted their economic development priorities. Rather than supporting functions like recruitment, expansion and job creation, administrators are focused on helping local businesses stay afloat. Grant funding has been imperative for this, which means finding and applying for more funding opportunities through federal relief and other economic […]
Supercharge your ERP: How ERPs and Purpose-Built Solutions Work Together to Future-Proof Your Digital Strategy 15th May 2023
Mechanizing the Mop: How modernized floor cleaning technologies are delivering powerful competitive advantages 25th April 2023
Mind the Development Gaps: Keep Growth on Track by Aligning Planning, Zoning, Permitting, Licensing, and Enterprise Asset Management 19th April 2023
Young Leaders Episode 4 – Cyril Jefferson – City Councilman, High Point, North Carolina 13th October 2020
Young Leaders Episode 2 – Christian Williams – Development Services Planner, Goodyear, Ariz. 1st July 2020