Commentary

Lessons from your friendly neighborhood public service employees

Much has been said and written about the stressful challenges imposed on commercial contact centers as result of the COVID-19 pandemic. However, one class of contact centers that has not gotten a lot of attention and arguably has been more heavily impacted by the pandemic are contact centers that serve state and local governments. Citizens […]

Commentary

Public procurement can be transformative for stakeholders in a community

“Procurement is not usually thought of as ‘sexy,’” says Celeste Frye, co-founder and CEO of Public Works Partners, a planning and consulting firm based in New York. She notes that procurement is a highly visible government function that can help improve opportunities significantly for underserved populations. “Rather than treating procurement as a back-office function, government […]

Commentary

How local governments can get ahead of the infrastructure wave: Strategies to mitigate risk

Over the next few years, infrastructure projects are expected to take off. Public owners (local governments) will build new highways and bridges, mass transit networks and buildings; they will modernize existing energy systems and more. With any major construction project comes two primary concerns: delivering the project on time and within budget. These concerns are […]

Commentary

Prioritizing rapid restore leads to stronger ransomware attack recovery

Citizens across the country are feeling the effects that a ransomware attack can have on society. Between the Colonial Pipeline attack that caused gas shortages on the East Coast, the D.C. Metro Police Department attack that released personal information of employees, and the Oldsmar Water Hack that could have devastated Florida drinking water, many now […]

Commentary

Why health care should never go “back to normal”

Throughout the COVID-19 pandemic, there has been an overwhelming focus on “getting back to normal.” Our collective desire to return to normalcy was evident just a few weeks ago when the CDC issued updated guidance on mask wearing for vaccinated individuals. State and local governments immediately began dropping mask mandates, reflecting a desire to go […]

Commentary

How government workers can stay efficient with a DMS

Cities and communities attribute a large part of their success to the hard-working individuals behind the scenes. These individuals are faced with a wide range of responsibilities. And because of this heavy work, government work can often be draining. Government workers have to work efficiently to make sure all their programs and initiatives are running […]

Commentary

Ultrafast electric vehicle charging will propel local governments into the future

President Joe Biden has included electric vehicles (EVs) as a central pillar of his plan to rebuild America. His proposed $2.6 trillion infrastructure bill would spend $174 billion to build a clean, domestically-powered transport network built to support EVs. The president correctly sees this transformation as essential to the country’s future prosperity and security. The […]

Commentary

Transforming the citizen experience with a public sector customer-centric digital strategy

Since the COVID-19 pandemic there has been immense change for public sector agencies and their employees. State governments were required to quickly shift how and where they provided services to constituents. Processes that were once done manually and in person had to convert quickly to online as shelter at home and social distancing mandates rolled […]

Commentary

How terminal emulation can support municipal IT in a post-COVID world

It may not be possible for years to know how thoroughly the COVID-19 pandemic changed our way of life. In the government IT sphere alone, the crisis was incredible. Not only were technology operations interrupted, but also demand for government services reached unprecedented levels. Hundreds of millions of Americans were hurting, and they needed support, […]

Commentary

Three ways counties are driving innovation through SaaS-based grant management

Since the COVID-19 pandemic hit, county governments have drastically shifted their economic development priorities. Rather than supporting functions like recruitment, expansion and job creation, administrators are focused on helping local businesses stay afloat. Grant funding has been imperative for this, which means finding and applying for more funding opportunities through federal relief and other economic […]

Attributes: Commentary

Commentary

Lessons from your friendly neighborhood public service employees

Commentary

Public procurement can be transformative for stakeholders in a community

Commentary

How local governments can get ahead of the infrastructure wave: Strategies to mitigate risk

Commentary

Prioritizing rapid restore leads to stronger ransomware attack recovery

Commentary

Why health care should never go “back to normal”

Commentary

How government workers can stay efficient with a DMS

Commentary

Ultrafast electric vehicle charging will propel local governments into the future

Commentary

Transforming the citizen experience with a public sector customer-centric digital strategy

Commentary

How terminal emulation can support municipal IT in a post-COVID world

Commentary

Three ways counties are driving innovation through SaaS-based grant management

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