Attributes: Commentary

Paying an online bill

Commentary

3 reasons state and local governments need a strategic approach to online services

Most people probably don’t think too much about how an application performs that is, until they need it and it doesn’t work. Whether you’re using an online transit scheduler for your commute, applying for financial assistance or supplemental benefits, or completing online business permit forms—if it doesn’t work, it’s a problem. These aren’t just minor […]

Commentary

How a modernized employee communication experience can help you recruit and retain young talent

The benefits you offer your workforce are pretty good—that’s one of the perks of a government job, right? The issue is, a lot of your employees (especially the younger ones) don’t fully understand everything you’re offering…which means they don’t fully appreciate everything you’re offering…which means they’re more likely to jump ship for a job somewhere […]

Three ways to protect your city government from a ransomware attack

Commentary

Three ways to protect your city government from a ransomware attack

A ransomware attack on the city of Baltimore took place on May 7, 2019, and left citizens unable to pay parking fines and some tax and utility bills online. In its aftermath, city government employees are struggling to provide citizens with even the most basic of digital public services. City officials depend on IT systems […]

Using technology to create a space for better benefit program delivery

Commentary

Using technology to create a space for better benefit program delivery

In a time where ‘instant’ is the norm, there is tremendous opportunity to improve the speed and efficiency of benefits programs. In fact, a recent survey conducted by Equifax found that 50% of benefit administrators say streamlining internal processes and efficiencies is a top priority for their departments. Similarly, 63% of local government agencies would […]

5 steps to protect municipal IT systems from a cyberattack

Commentary

5 steps to protect municipal IT systems from a cyberattack

Municipalities continue to be prime targets for cybercriminals. Unfortunately, many cities and county governments are just one click away from a ransomware infection. If not caught quickly, the loss of encrypted files can grind everyday constituent services to a halt and erode public trust. Remediation, as municipalities such as Baltimore are finding, is often an […]

Commentary

How young graduates are helping local governments build climate resilience

It’s a hopeful, if anxious, time for many recent college graduates. In addition to worries about jobs and loan payments, today’s graduates face a challenge unknown to generations before them: the possibility of catastrophic climate change. The forecasts are increasingly dire. A recent UN report says we have little more than a decade to head […]

Smarter salt spreading technologies balance environment concerns and safer roads

Commentary

Smarter salt spreading technologies balance environment concerns and safer roads

Our nation’s increasingly harsh winters demand an effective and affordable means of de-icing roadways in order to help us get around safely. To date, the most viable solution continues to be sodium chloride (road salt). The problem is that these chemicals make their way into the environment through runoff from rain, melting snow and ice, […]

How local governments can harness AI

Commentary

How local governments can harness AI

On February 11, 2019, President Trump issued an Executive Order on Maintaining American Leadership in Artificial Intelligence (AI), placing AI front-and-center of government IT priorities. But while much attention is placed on national AI strategy and adoption, state and local governments would also do well to consider how the technology can help deliver value to […]

Commentary

How to best manage resources and road networks

Many of our public agencies suffering from the same, chronic infrastructure problem: Rapidly deteriorating roadways, due to irresponsible management of limited maintenance budgets. However, public agencies can capitalize on best practices and create a data-driven approach to restore America’s failing local infrastructure once and for all. The first step involves changing mindset. Many agencies still […]

Commentary

Smart fire detection systems are key in protecting municipal assets

Recently near my home in Western New York, a fire in the local county vehicle barn resulted in the total loss of the building, six snowplows and other heavy equipment. Not only was the $2 million loss hard for a small community to bear, it meant less capacity for clearing snow, relocation of 15 employees, […]

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