Quality of digital services is intrinsically tied to public confidence
Between rancorous national debates and the ongoing pandemic, trust in the federal government has eroded in recent years. These days, it’s hovering around an all-time low. Locally, constituents hold higher levels of trust in their elected leaders—perhaps because they share the same community. But even so, a recent survey of more than 6,000 American adults by Deloitte, a global consulting firm, identified “a number of […]